We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@balanzi.com. If your return is accepted, you’ll be eligible to a full refund. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@balanzi.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

In the event you have received a faulty item, please contact support@balanzi.com within 30 days of the item(s) arriving. Please include the following information: 

  • Your order number
  • Which item is damaged
  • A description of the problem
  • Photographic evidence

Refunds

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@balanzi.com

Cancellation:

Canceling your order for a refund prior to processing is free. However, if your order has already been shipped there is a £7 cancellation fee. For the best success in cancellation or a change in your order, please contact us within 12 hours of placing your order. We cannot guarantee successful cancellation or order editing once the order is placed. 

We are unable to allow edits, or make address changes to orders that have already been shipped.

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.