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We handle it. Start to finish.
Yes. A men's jewelry company based in London with one product line, the Cuban link in 8mm and 12mm. 2,767 five-star product reviews on its own site, counted 11 September 2026. Since January 2021 it has shipped 53,776 paid orders to 117 countries, counted 13 September 2026. Real owners, in their own words and on video, with every product review scrollable, are on the Who Wears It page. Support answers within an hour during business hours. The counts are on the statistics page.
It is not solid gold, and we never say it is. Every Classic chain is 14K gold plated over a stainless steel core, applied by PVD rather than electroplating, the same coating process the watch industry uses. Solid gold at this size costs thousands and lives in a safe. This one is made to be worn every day.
A stainless steel core with a 14K gold plating put on by PVD, or the same core in the silver finish. Stainless steel holds up to water, sweat and everyday contact in a way cheaper base metals do not, and the plating is bonded to it rather than lacquered on. The weight comes from the steel: the 8mm at 22 inches is 70g and the 12mm at 22 inches is 164g.
Yes. Shower, gym, sleep. The stainless steel core does not rust and the plating is bonded to it, not lacquered on. Chlorine and salt are the harder case, so rinse it under warm water after a pool or the sea. If it is ever not up to your standard, the guarantee applies. The long version, including what owners report, is in our shower guide.
Worn every single day for years, any plated chain will eventually show its history, and we say so up front. What we do not accept is anything short of that standard in the early years. The owners on the Who Wears It page are the record: Laz has worn his every day for eight months in a welding shop, Israel K. for over a year. If yours falls short, the guarantee applies.
Both are built for daily wear. The Classic sits light on the neck. Most people stop noticing it within a day and it just becomes part of how they show up. The Heavy you feel the moment you pick it up. That weight is intentional. Same guarantee, same standard. The choice is how much presence you want. Two of every three chains we sell are the 12mm. See what buyers chose, by width and length.
Same chain, different finish. Gold reads warmer. Silver reads cleaner and more versatile across different looks. Go with whichever you are drawn to. If it is not right, we will exchange it.
No special care needed. Wear it 24/7. That is the point. If you want to clean it, warm water and a soft cloth is all you need. No chemicals, no polishing kits. It is built to be low maintenance.
No. Three months in or three years in, if the chain is not up to your standard, you keep it and we return every dollar. Nothing to send back. Every order we have shipped is covered by the guarantee that was in force when it was bought: before 4 March 2024 that meant we replaced the piece, and since that date it means you keep it and get the money back. The cover got stronger and no order lost it.
No. You keep the chain. We return every dollar. No return required. Our team reviews every claim under the fair use terms in our refund policy.
Use the exchange form in the Exchange section or email us with the order number and the size needed. One of the most common things we handle. Most exchanges ship same day.
Yes. The guarantee is on the chain, not the account. Whoever wears it is covered. They can email us directly with the order number.
It covers honest wear: the finish, the clasp, the links, anything that is not up to your standard from wearing it. It does not cover damage from misuse. Use the claim form at the top of this page or email us with your order number and a photo, and a real person reviews it within 24 hours. We do not make you argue for it, and you never send the chain back.
Under an hour during business hours. Often much faster. Real people, not bots.
Chains: we carry 20", 22", 24" and 26". 22" is the length most buyers choose, 42% of chains sold since January 2025, and it sits at the collarbone on most men. Between two lengths go longer: the fit comments in our reviews say the chain sat higher than expected, none say lower. Bracelets: measure your wrist and add ½". We carry 7.5", 8" and 8.5", and 8" if you are unsure. Full guide is in the Size Guide section above. See what 7,000 buyers chose.
Orders ship every day, weekends included. Standard delivery is then 6-9 business days in the US and Canada (duties and brokerage included for Canada). Australia is 6-9 working days, rest of world 4-10. Faster paid options at checkout.
Yes. We ship worldwide. International orders typically arrive within 4-10 working days after dispatch, depending on your location. Taxes and duties are pre-paid, so nothing is owed on delivery.
Yes. Free shipping on all orders. No minimum purchase required.
Check your spam folder. Search for "BALANZI" or "your order has shipped." If it is not there, email us with the address you ordered under and we will resend it immediately.
Carrier tracking sometimes lags. If your expected delivery window has passed with no movement, email us your order number and we will investigate and make it right.