Question 1

Does "lifetime guarantee" actually mean lifetime?

Accepted Answer

Yes. No expiration date. No fine print that ends it after a year. Three months in or three years in, if it is not up to your standard, you are covered.

Question 2

Do I have to send the chain back to get a refund?

Accepted Answer

No. You keep the chain. We return every dollar. No return required. That is the whole policy.

Question 3

I bought it as a gift and the size is wrong. What do I do?

Accepted Answer

Use the exchange form in the Exchange section or email us with the order number and the size needed. One of the most common things we handle. Most exchanges ship same day.

Question 4

Does the guarantee transfer to the person I gifted it to?

Accepted Answer

Yes. The guarantee is on the chain, not the account. Whoever wears it is covered. They can email us directly with the order number.

Question 5

Does the guarantee cover everything?

Accepted Answer

Yes. Whatever the reason, the guarantee covers it. Use the claim form at the top of this page or email us with your order number. We do not debate it.

Question 6

How fast does support respond?

Accepted Answer

Under an hour during business hours. Often much faster. Real people, not bots.

Question 7

How do I know what size to order?

Accepted Answer

Chains: most men wear 20–22". When in doubt, choose 22". We carry 20", 22", and 24". Bracelets: measure your wrist and add ½". We carry 7.5", 8", and 8.5". When in doubt, go 8". Full guide is in the Size Guide section above.

Question 8

What is the chain made of?

Accepted Answer

Stainless steel base with a plated finish. Stainless steel is what makes it suitable for daily wear. It holds up to water, sweat, and everyday contact in a way that cheaper base metals do not.

Question 9

Can I wear it in the shower, gym, and pool?

Accepted Answer

Yes. That is what it was built for. Shower, gym, pool, sleep. If it is ever not up to your standard, the guarantee applies.

Question 10

How long does the finish last?

Accepted Answer

We build it for years of daily wear. A chain worn every single day (shower, gym, sleep) will eventually earn its history. We think that is honest, and we say so upfront. What we will not accept is anything short of that standard in the early years. If it is, the guarantee applies.

Question 11

What is the difference between The Classic (8mm) and The Heavy (12mm)?

Accepted Answer

Both are built for daily wear. The Classic sits light on the neck. Most people stop noticing it within a day and it just becomes part of how they show up. The Heavy you feel the moment you pick it up. That weight is intentional. Same guarantee, same standard. The choice is how much presence you want.

Question 12

Gold or silver: how do I choose?

Accepted Answer

Same chain, different finish. Gold reads warmer. Silver reads cleaner and more versatile across different looks. Go with whichever you are drawn to. If it is not right, we will exchange it.

Question 13

How should I care for my chain?

Accepted Answer

No special care needed. Wear it 24/7. That is the point. If you want to clean it, warm water and a soft cloth is all you need. No chemicals, no polishing kits. It is built to be low maintenance.

Question 14

How long does shipping take?

Accepted Answer

Order on a weekday before cut-off — ships same day. Weekend orders process Monday. Standard delivery is 3–5 business days from there. International orders add 5–10 business days. Expedited options available at checkout.

Question 15

Do you ship internationally?

Accepted Answer

Yes. We ship worldwide. International orders typically arrive within 5–10 business days after dispatch, depending on your location and customs processing.

Question 16

Is shipping free?

Accepted Answer

Yes. Free shipping on all orders. No minimum purchase required.

Question 17

I did not receive a confirmation email

Accepted Answer

Check your spam folder. Search for "BALANZI" or "your order has shipped." If it is not there, email us with the address you ordered under and we will resend it immediately.

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